It can always happen that something does not go quite as planned. We recommend that you first submit complaints to us by emailing If this does not lead to a solution, it is possible to report for mediation via Stichting Webwinkelkeur via knowledge base/consumers/dispute. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being treated by the elderly, you are free to deposit your complaint via the European Union platform.